This notice explains how Qingdao Mossai Energy Services Co., Ltd. ("Mossai", "we") handles personal information on this website and when you contact us. The website is informational: it has no forms, accounts or purchases. Some technical information is still processed when you visit, as explained below.
1. Who we are
- Qingdao Mossai Energy Services Co., Ltd. (青岛摩赛能源服务有限公司)
- Registered and office address: Room 1002, Unit 2, Building 45, No. 326-1 Yinhe Road, Chengyang District, Qingdao, Shandong, China
- Privacy contact: yanyan.sun@mossaienergy.com
- General enquiries: sales@mossaienergy.com
2. When you visit the website
Like any website, ours receives technical information from your browser when you open a page: your IP address, the date and time, the page requested, and your browser and device type. Our hosting provider, Vercel Inc., uses this to deliver the pages and may keep it in server logs for security and troubleshooting.
If you choose a language with the language switch, a small cookie remembers your choice (see section 5). The website also reads your browser's language setting, on your device only, to decide which language to show first.
3. When you contact us
If you email or call us, we receive the information you choose to send, such as your name, contact details, company and message. We use it only to reply to you and to manage our business relationship. Please do not send sensitive personal information we have not asked for.
4. Why we use it and on what legal grounds
| Purpose | Legal ground |
|---|---|
| Delivering the website and keeping it secure | Necessary to provide the website; our legitimate interests, where the law recognises them |
| Remembering your language choice | Your request, when you use the language switch |
| Replying to your enquiries | Necessary to respond to your request, or to take steps before entering into a contract |
| Meeting legal obligations | Compliance with a legal obligation |
- Purpose
- Delivering the website and keeping it secure
- Legal ground
- Necessary to provide the website; our legitimate interests, where the law recognises them
- Purpose
- Remembering your language choice
- Legal ground
- Your request, when you use the language switch
- Purpose
- Replying to your enquiries
- Legal ground
- Necessary to respond to your request, or to take steps before entering into a contract
- Purpose
- Meeting legal obligations
- Legal ground
- Compliance with a legal obligation
Simply browsing the website is not treated as consent. If a law requires your consent for something, we will ask for it separately, and you can withdraw it at any time. We do not sell personal information.
6. Service providers and international transfers
We use a hosting provider (Vercel Inc., based in the United States) and a business email provider. Vercel delivers the website through servers around the world, so your visit may be handled outside your country. Because we are based in China, messages you send us are received in China.
Vercel is certified under the EU-U.S. Data Privacy Framework and applies the European Union's Standard Contractual Clauses in its data processing agreement. Our email provider is a company based in China.
7. How long we keep it
- Server logs: our hosting provider keeps them for a short period, 30 days at most, and then deletes them automatically.
- Emails: we keep them while your enquiry or our business relationship lasts and, where they are business correspondence, for up to four years afterwards, in line with the time limits for legal claims under China's Civil Code (three years in general, Article 188; four years for international sales contracts, Article 594).
- The language cookie: 12 months, or until you delete it.
When those periods end, the information is deleted or anonymised.
8. Your rights
Depending on where you live, you may have the right to access, correct or delete your information, object to or restrict its use, withdraw consent, receive a copy, and complain to a data protection authority.
To make a request, email yanyan.sun@mossaienergy.com. We may need to confirm your identity, and we will reply within 10 working days.
9. Security
The website is served over encrypted HTTPS connections and does not store visitor submissions, and access to our accounts is limited to authorised staff. No system is completely secure, so we cannot guarantee absolute security.
10. Changes to this notice
We may update this notice when our practices change. The effective date at the top shows the latest version.